RETURN POLICY (General)|
This is Amjo's general terms regarding returns. You will
need to see the specific return policy that can be found at our individual
website. Please visit our "PRODUCTS"
page or "HOME"
page for links to those sites.
We realize that returning products can be a hassle. We attempt to make
the job as pleasant as we can for you. It is important that you contact us
to obtain a return authorization number and return instructions from us.
Unauthorized returns will not be accepted.
We accept returns for
most (not all) products within 30 days from the purchase date.
Products returned in
warranty must be returned to the manufacturer, not Amjo Corp. Contact
Amjo if necessary for details.
No returns accepted
without prior authorization.
Once an RMA has been
issued, you must return it within thirty days of the date you contact
us. No return will be accepted beyond thirty days of the RMA date.
Many of the products we
sell are shipped directly from our vendor's warehouse or factory
directly to you. At our facility we have little or no test equipment or
boxes for re-packing for resale to others.
It is mandatory that you
contact us so that we can advise you where to ship a product you wish to
return. Shipping to Amjo usually complicates the return as we in turn
have to re-ship it to the factory or warehouse for evaluation. This
action slows down the issuance of credit to you and increases the
overall handling cost and risk of damage during shipment. Call us; We
will let you know where to ship the return.
For the Biomove 3000 and
5000 - We have a specific Return Policy - See http://www.mystroke.com/biomove-return-policy.htm
Generally, items sold by
Amjo are covered by the maker's warranty. Most items (NOT ALL)
can be returned to Amjo Corp within 30 Days of our ship date. In
most cases a restocking fee of 15% will be applied.
No return will be
accepted for credit unless it is in a 'like new condition' and is packed
in its original packaging. Freight and handling charges will not be
reimbursed. Please call AMJO at 513-942-2770 to arrange return.
Unauthorized Returns will be rejected.
Smokers Take Note: Today many people will not
tolerate the smell of smoke or even traces of the smell of smoke on any
item. Smokers who return products must be aware that if we detect the
smell of smoke on an item making it not re-sellable then no credit will
Remember, it is your
responsibility to re-pack the product properly, arrange for its return
to our vendor. You would be wise to insure the shipment so that in the
event of loss or damage you are not out of pocket.
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