We've collected a few accolades along the way. We thought it would be good to share some here, each of these kudos is from a real customer and was unsolicited, we're very proud of our support level..

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I'm really thankful to you and appreciate your sincere efforts to help even a non-profit customer like me. I hope that you will continue to give support like this.

Thanks and Regards, ST (India)

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Dear Bugsy,

Hi there! Just wanted to thank you for the excellent service. I received my LiteBook today, and I am very pleased. Extremely fast order processing. Your sale price was the cheapest of anyone, and I looked everywhere :) I gave your company information to my psychiatrist so that he may recommend you to other patients. Thanks again.

With gratitude, Mrs. K. D B (Ocala FL)

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Dear Chris,

Thank you for being the ideal consumer care person. My late husband was involved in total quality in his business, and would have approved highly of how you treat your customers. Happy holidays to you, Cheryl, Amy and Jody. Sincerely, (PL West Springfield, Massachusetts)

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Dear Chris & Cheryl,

Thank-you so much for calling us , since speaking to you it has really put our minds at rest that we did 'accidentally' get the right kind of bulb after all! I have used it - all very easy and straightforward. Sorry we have been such a pain, oh and thanks for the wiring info, knowing our luck we would have wired the plug wrong after guessing and blown the whole machine up! I'll keep you posted on how its all going if you're interested. I'm so glad we found you guys, you have saved us so much hassle and your customer service has been absolutely excellent i shall heartily recommend you to anyone else requiring any UVB lamps. Thanks again Chris and Cheryl.

(LN Herts UK)

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Hello Cheryl:

I want to thank YOU for the expedient way in which you handled my inquiry. I must admit that I have not received this type of service anywhere in the past. I did receive my lamp yesterday and will not hesitate to do business with you in the future, thanks to you!!! Today I received the emergency flashlight from you and was even further delighted. Thank you again for everything. Please make sure the one who signs your paycheck receives a copy of this.

Take care, - Sallie

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Dear Ms. Cane,

Thank you so much for responding to my problem so quickly. It is really wonderful to work with a company where a real person actually answers the phone, and problems are dealt with so efficiently...

Even though there were minor problems with my order, I was very happy with how they were handled, and I will definitely recommend your company to other people. Thanks again for your help. You seem to have a terrific organization.

Sincerely,

(MC Mt Pleasant, South Carolina)

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Dear Chris

I just want to say thanks for the extra attention and service you provided us last week... we figured out how to keep it turned on for the time that we needed and we put a fan on it for cooling... It has definitely helped us move the project along... So - thanks again! (PB - New York)

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Good Morning, Just wanted to let you know that I received the Psorawand yesterday.....right on schedule!! I appreciate the fast service...and am eager to give this treatment a try. Again, thanks for the great service! Sincerely, (JK - Texas)

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Hi there. I have had the UVB machine for about a week and a bit. It was a bugger to get up the stairs and in the end had to unpack it in the street. I think the wooden crate weighed more than the machine. Fantastic results already!! Probably gone from 30% coverage to about 10%, with some stubborn red marks taking longer to disappear. This is after 6 or 7 sessions, none of which have gone over 45 seconds. Quality stuff and well worth the investment. I will post on the psoriasis newsgroup and let everyone know my rapid progress..... I also took an allergy test which showed that I have an allergy to dairy products, which could be causing the psoriasis.

Many thanks for your help. (PC - Middlesex, England)

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Just thought you might like to know that I received my sunlamp on the 10th of May. It was surprisingly quick, considering it had to clear customs. Everything arrived in perfect condition and I have had three sessions with it. Since I am a pretty careful guy, the results are just beginning to show, but I know that the system is working. I had been asking around stores here in Australia for the past nine years trying to find a small sunlamp to use in the winter time. The only system I could find was Tanning beds starting around $2,000.00 (Australian dollars). Thank you again for your help, especially your call to clear up the email difficulty. I am well satisfied with your service and I wish you continued success. (GM - Australia)

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I just wanted you to know that I am very pleased with my new sunlamp. Thank you for your help with the instructions to put it together! Also, thank you for upgrading the one you sent me. Your patience, assistance and quality of service overall are greatly appreciated. Sincerely, (LC - Rhode Island)

Hey-unbelievable service WOW!!! That is great-why don't we just do a spare bulb!?! OK? I can't believe the wonderful service you give!

Thanks so much!:):) (BS-Alaska)

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Cheryl...

Guess what? My light box is already here! That was fast! It is certainly a good looking piece of equipment--much nicer than I thought it would be. Already love it! (LC Flagstaff, AZ )

 

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Thank you; just so you know, I logged on to BizRate.com and told them of the excellent customer support I received from you today. (SKT - Omaha, NE)